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How to reopen a closed amazon account and continue using it. Read the entire post and discover exactly how to reopen a closed amazon account.
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Amazon may block your seller account for any of these reasons: scoring poorly on Amazon’s performance metrics, violating their selling policies and selling something it restricts or prohibits.
Also, it’s possible that Amazon can block your account in error. What so ever the reason may be , you can use Amazon’s appeal process and try to have your selling privileges reinstated. If your account has been deleted entirely, you’ll have to reach out to Amazon directly.
Steps on how to reopen a closed amazon account.
Table of Contents
Below are the steps on how reopen a closed amazon account.
Find out the Problem
1: Log in to your amazon seller account.
2: choose the “Performance” tab and click on “Performance Notifications.”
3: click the notice that was sent to you. It should include one or more specific reasons why your account was closed.
4: Go through the documentation related to the problem located in your notice at Amazon’s website. Amazon has specific, measurable standards it uses for calculating your Customer Metrics score. They also posts its seller policies.
Also read : How to sign up for amazon affiliate program in Nigeria.
5: Check your seller history for specific transactions that might have caused Amazon’s decision about your account.
Look for some excuses you can use in your appeal. If you were, for instance, cited for late deliveries, maybe there’s an email record indicates a customer provided an invalid address and it took time to sort out the problem.
Or, for instance, you were cited for poor feedback, perhaps you can document a dozen transactions for which no feedback was left, but which you can show you filled satisfactorily. Automated algorithms of Amazon flagged your seller account because of a trend, not a single transaction, but these are examples of what you can look for.
Also check out: Tips and tricks for success of small online business
The next action to take
1: Check Amazon’s examples for the Plan of Action which you’ll need to submit as part of your appeal.
2: Start your Plan of Action with an acknowledgment of the problem. Demonstrate that you really understand which performance measure you haven’t met or which policy you have broken.
This isn’t an admission of guilt, but a recognition that you and Amazon have a disagreement to resolve. Be objective and avoid any temptation to apologize or offer excuses.
3: List the steps you intend taking. For instance, if you were not able to fill an unexpectedly large number of orders because you ran out of inventory, let Amazon know about the new suppliers you’ve contacted. If you were late replying to customer emails because you were away from your office too much, tell Amazon about the new mobile device you’ve bought that will keep you more in touch with your clientele.
4: Document any extenuating circumstances. For instance, maybe Amazon thinks you’re selling a prohibited product, but a closer look at the description of your product and Amazon’s policy can demonstrate that you’re not in violation. Do list all connected details and quote from Amazon’s documentation where appropriate. Don’t adopt an “I’m right, you’re wrong.” tone.
5: Take some break. Put away your Plan of Action and look at it again tomorrow. Re-check your facts then and ensure you’ve included all your evidence. Doing this perfectly is more essential than doing it quickly.Related post: How to verify your phone number on Amazon.
How To Reopen A Closed Amazon Account
1: Log in to your amazon seller account.
2: Choose the “Performance” tab and click on “Performance Notifications.”
3: select the notice which you received. Click “Appeal,” and then “Appeal decision.”
4: Input your Plan of Action into the form provided. Include your phone number in case Amazon wishes to reach out to you.
5: Click “Submit appeal.” Amazon should contact you by email within 48 hours.
Recommended: How to ship with Amazon to Nigeria.
Conclusion on how to reopen a closed amazon account.
Follow the steps outlined above and reopen your closed amazon account. Share this post on your social media for there is love in sharing.
A pro blogger who has passion in blogging and has taken blogging as part of his daily activities.
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